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Do you accept walk-ins or short notice appointments?

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We specialize in short notice appointments.  Just give us a call to confirm availability. 

How early should I arrive for my massage? 

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We ask that new clients arrive 10 minutes prior to their session to complete our questionnaire or you may download HERE, complete & bring the form with you.  You will also consult with your therapist to determine the type of massage you would like and discuss any issues you may be experiencing.  Existing clients should arrive 5 minutes prior to their scheduled session.  

Can I talk during a massage session?

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Of course! We love to engage in conversation with our clients however, we also understand this is the time to relax. Have a chat or fall asleep... this is your time!

Draping

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Draping is the technique of uncovering only the part of the body that is being worked on during massage. Draping allows you to be undressed to your comfort level underneath a sheet or blanket and feel safe, warm and unexposed.

Are there cancellation fees?

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We understand that "life happens" and sometimes you need to cancel an appointment. Out of respect and consideration to your therapist and other clients, we have adopted the following policies:

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  • Please provide a 24-hour notice when cancelling an appointment.

  • If you are unable to give us the minimum 24-hour notice, you will be charged the full amount of your treatment fee.

  • All "No Shows" will be charged the full amount of your treatment fee.

  • Packages and gift certificates used for missed appointments will be voided.

Tipping

What about method of payment and tipping?

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We accept most major credit cards (Visa, Discover, Master Card) or cash.  If you like the service you received, a gratuity is always appreciated but is certainly not required. At this time, our site is unable to accept tips when you book your session. Gratuities are certainly welcomed and happily accepted after your service in person.

Covid-19 Safety Measures

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Our clients are our top priority.  Be assured we have safety protocols in place to provide an environment where you can feel safe and relax.  For a complete list or precautions 

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New Client Intake Form
Please download HERE, complete & bring with you for your first session.  If your medical or physical condition has changed, please complete a new form.  Thank you.

12593 Research Blvd, Suite 201
Austin, Texas 78759

    HOURS:   Mon   2 pm - 7pm
    Tue, Wed, Thu  10 am - 7pm
                        Fri   10 am - 5:30pm
                   Sat   10 am - 4pm

 

- Covid Protocols in Place -

Be assured we have safety protocols in place to provide an environment where you can relax.

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  (512) 577-6299     
crystalcardona.cc@gmail.com
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